Shipping Rates
Shipping costs are calculated at checkout based on your order weight, dimensions, and delivery address. We work with multiple carriers including USPS, UPS, and FedEx to provide you with the best available rates.
At checkout, you'll see real-time shipping options with accurate pricing before you complete your order. Multiple speed options are typically available, from economy to express delivery.
Qualifying orders may be eligible for free shipping. If your order qualifies, free shipping options will automatically appear at checkout.
Order Processing
- Same-day shipping - Orders placed before 2:00 PM CT Monday-Friday ship the same business day.
- Order confirmation - You'll receive an email confirmation immediately after placing your order.
- Tracking information - Tracking details are emailed when your order ships.
- Weekend orders - Orders placed on weekends or holidays are processed the next business day.
Packaging & Quality
We take special care to ensure your matcha arrives in perfect condition:
- Temperature protection - Insulated packaging for temperature-sensitive shipments during extreme weather.
- Light protection - All matcha ships in opaque, UV-blocking packaging to preserve color and freshness.
- Secure packing - Products are carefully packed to prevent damage during transit.
- Freshness guarantee - If your matcha arrives damaged or compromised, we'll replace it at no cost.
Delivery Issues
If your package hasn't arrived within the expected timeframe, check your tracking link for the latest status. If the package is significantly delayed or marked as delivered but not received, contact us and we'll work with the carrier to locate it or send a replacement.
For damaged shipments, take photos of the damaged packaging and products, contact us within 48 hours of delivery, and we'll arrange a replacement at no additional cost.