Frequently Asked Questions

All of our tea is grown and milled in Japan. The region depends on the tea: our Premium and Premium Café matcha and our hojicha come from Uji in Kyoto Prefecture, and our Ceremonial Organic is grown and processed on a single farm in Shizuoka. Each product page lists its origin, producer and harvest. Our partner farms use traditional shade-growing and stone-grinding.

Ceremonial Grade - Our highest quality matcha made from first-flush leaves only. Vibrant jade color, smooth umami sweetness, zero bitterness. Best enjoyed whisked with hot water.

Premium Café Grade - Excellent quality matcha balanced for beverages. Rich green color with robust flavor that shines in lattes and smoothies.

Culinary Grade - Designed specifically for cooking and baking. Strong matcha flavor that maintains color in recipes.

Once opened, store matcha in an airtight container in a cool, dark place. Refrigeration extends freshness - just let the container come to room temperature before opening to prevent condensation.

For best results, use opened matcha within 4-8 weeks. Unopened and properly stored matcha maintains quality for 6-12 months.

No - we have no minimum orders for retail or wholesale customers. Whether you're testing matcha for your café or stocking a home supply, you can order any quantity that works for you.

Absolutely! Qualified wholesale partners receive complimentary product samples to test with their staff and customers before committing to larger orders.

Submit a wholesale inquiry and select the sample option.

Credit and debit cards - Visa, Mastercard, American Express and Discover - processed securely by Stripe. We do not take PayPal, checks or cash on delivery for online orders. Approved wholesale accounts can also pay invoices through the partner portal.

We ship to every state in the continental United States from Georgetown, Texas. Local delivery is available in the Georgetown/Austin metro area.

Texas: 3-5 business days via standard shipping.

Rest of US: 5-7 business days via standard shipping.

We aim to ship orders placed before 2pm CT the same business day, and otherwise the next business day. Your tracking number is emailed the moment the label is created.

Yes! Qualifying orders may be eligible for free shipping. If your order qualifies, free shipping options will automatically appear at checkout.

Our wholesale program is designed for businesses that will resell or use our matcha in their products/services:

• Cafés, coffee shops, and tea houses
• Restaurants and hotels
• Retail stores and grocers
• Bakeries and food manufacturers

• Free product samples for testing
• Custom recipe development for your menu
• Staff training (in-person or virtual)
• Point-of-sale marketing materials
• Dedicated account support

Fill out our wholesale inquiry form. We'll review your application within 1-2 business days, and once approved, you'll receive login credentials for wholesale pricing.

Bitterness usually stems from one of these causes:

• Water too hot - Use 160-175°F water, never boiling
• Low quality matcha - Poor cultivation or processing creates bitterness
• Stale matcha - Oxidized matcha loses sweetness and becomes harsh
• Too much matcha - Start with less and adjust to taste

For best results: bamboo whisk (chasen), fine mesh sifter, ceramic bowl (chawan), and a bamboo scoop (chashaku). In a pinch, a small regular whisk or milk frother can work.

Visit our Matcha Education page for detailed preparation guides.